FAQ's

Our Customer Service department is available to assist you Monday – Friday, 9 am – 5 pm PST. Please expect a delay in response time on all national holidays. For general inquiries, please contact us.

Bopcal products are designed for use in the US and EU. Some products can also be used outside of the US and EU with the appropriate adapters. If ‘Automatic World Voltage’ is listed as a feature in the specific product details, the product can be used internationally. Please see the product details page for the specific product for more information.

We always endeavour to provide our customers with the latest innovations and cutting edge technology by introducing new products. As a result, we need to stop selling some of the older products in our range. We hope you will try one of our newest products and get better results. If you have any other questions about our products, please contact us at services@bopcal.com.

Please visit our Warranty Information page to ensure that your specific product meets the warranty claim requirements. If your item falls outside the warranty requirements, please file a claim and we will respond to your inquiry within 72 hours.

Due to the high volume of enquiries, please allow up to 2 working days for a reply, and be sure to check your spam folder.

• Bopcal offers free and fast global shipping with an estimated delivery time of 3-10 business days. However, factors like invalid addresses, customs clearance procedures, and bad weather may extend the delivery time.
• For countries not on the list above, customers are responsible for the shipping cost and duties, please contact services@bopcal.com to verify the total cost.

• Bopcal ships without customs duties, which means that any customs duties or import taxes will be charged once the parcel reaches the destination country.
• If the customer refuses to accept the parcel due to import duties or taxes, they will be responsible for all return shipping, duties and handling charges.

Please verify that your shipping address is correct before making payment, as this is the address Bopcal will use for shipping.

• Your package will most likely be delivered within a few days, but it’s good to check with your neighbors and/or the post office for more information in the meantime!
• If you do not receive your order within a couple of days, please email our Customer Service team within 14 days of the last tracking update with your order number and tracking information so we can investigate this for you.the post

• Bopcal supports returns and exchanges within 30 days of purchase. To initiate a return or exchange, contact services@bopcal.com with your order number, reason for return, and a photo of the item. Returns are subject to evaluation by Bopcal.
• Once your return or refund request is approved, the refund will be credited to your original payment method within 10-15 business days.

Bopcal does not accept returns for items purchased outside of bopcal.com, items returned without the original packaging and accessories, products showing physical damage, or items past the 30-day return period.

If you receive a damaged or defective product, take a photo as evidence and contact services@bopcal.com. Bopcal will arrange a replacement and request the damaged item to be returned for quality control purposes.

If your refund hasn't appeared in your bank account, first check with your bank as processing times may vary. If the refund still isn't visible after some time, contact Bopcal customer service for assistance.

• It normally takes 1-2 business days for Bopcal to process your order. Processing time may vary based on quality inspection, shipping packaging, and product inventory.
• The processing time depends on the quality inspection to ensure product perfection, careful packaging to avoid damage during transportation, and the availability of the product in inventory.

1. If you placed the order under your registered account, you can log in to our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, please click here and enter your Order Number and Email Address to view your order details.
3. We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.

It is only possible to make a change to your order within 24 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within 2 hours) at service@bopcal.com with your change/cancellation request details included.

After 24 hours, a 5% cancellation fee will apply. Once an order is shipped, it cannot be canceled and will need to go through the return process.