Return and Refund Policy

This policy applies to all products purchased through the Bopcal website or authorised platforms. We offer you the right to return your product risk-free within 30 days from the date of delivery.

This policy covers all products, regardless of their condition of use, and can be returned subject to the following conditions.

Bopcal's 30 Day Money Back Guarantee

At Bopcal, we prioritize your satisfaction above all else. That's why we proudly offer a 30-day money-back guarantee on all Bopcal products. If you're not fully satisfied with the product or the results within 30 days of your purchase, you are entitled to return it for a complete refund.

If you have any questions or concerns about our products or anything else, please feel free to contact our customer service team at services@bopcal.com.

Return Requirements

To ensure that your return request is processed smoothly, please ensure that you meet the following qualifications

Time Requirements

Return requests must be made within 30 days of the date of delivery of the product.

Product Condition

Products may be used but must be in good condition.
The product should be in its original packaging, including any accompanying accessories, manuals, and giveaways (if applicable).
If the product is damaged due to a manufacturing defect or during shipping, it is not subject to the above product condition requirements.

Proof of Purchase

Your order number.
Provide a valid reason for your return or exchange.
Specify the quantity of products you intend to return.
For exchanges, indicate the desired color and model.
Attach clear photos of the product(s) to enable us to assess their condition.
- If you have retained the original packaging, include photos showing its condition.
- If the original packaging is not available, clearly mention this in the email or 'description' section of the form for further assessment.

Non-Refundable Situations

Although we offer an extensive return policy, refunds will not apply to merchandise purchased outside of bopcal.com, merchandise without original packaging and accessories, physically damaged merchandise, or merchandise that has exceeded the 30-day return period.

Return Process

Return Requests

Please submit a return request via our customer service page or email us at services@bopcal.com within the return period.
Please detail the reason for the return and attach proof of purchase and relevant pictures (e.g. damaged product).

Returns Confirmation

Upon receipt of your return request, our customer service team will contact you within 2 working days to confirm the eligibility of the return.
Upon confirmation, we will provide you with return instructions and a pre-paid shipping return label (if applicable).

Return Shipping

Please return the product and all related items (e.g. packaging, accessories, etc.) as instructed. Make sure the product is properly protected during shipping.
You will receive a tracking number to monitor the shipping status of your return.

Return Acceptance and Refund

Returned products will be inspected within 5-7 business days of receipt to ensure compliance with return conditions.
Once the inspection is approved, the refund will be returned to your account according to the original payment method. Refund processing time may be delayed due to different payment channels.

Refunds and Processing Time

Refunds will be for the full amount of your purchase (including tax), subject to an 8% handling fee, but excluding original shipping costs (unless the return is due to a product quality issue).
Refunds will be processed within 5-7 business days after we confirm the return.
Please note that refund processing times may vary for different payment methods, and bank processing times may extend up to 10 business days.

Other Precautions

To avoid any unnecessary disputes, we recommend that you read this policy in detail before returning any goods.
If you have any questions or need further assistance, please contact us through our customer service page or email us at services@bopcal.com.
We are committed to providing excellent customer service and ensuring that your issues are resolved in a timely manner.